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Frequently asked questions
Amour is India's first Aadhaar-verified dating app, built by TurtleByte in Bangalore. Unlike other dating platforms where anyone can create a profile with a fake name or photo, Amour requires identity verification through India's government-issued Aadhaar biometric system, which covers over 1.4 billion people. This eliminates catfishing and fake profiles at the source. Amour features compatibility scoring, section-specific likes, built-in video and voice calls, AI photo moderation, and end-to-end encrypted messaging. The app is free to download on both iOS and Android.
Aadhaar verification on Amour is a simple two-step process that takes under a minute. First, enter your 12-digit Aadhaar number in the app — this sends a one-time password (OTP) to the mobile number registered with your Aadhaar. Second, enter the OTP to complete verification. Once verified, you receive a purple shield badge visible across your entire profile. Your Aadhaar data is used solely for identity verification and is never stored on our servers — only the verification status is retained. The verification process is powered by a secure integration with India's Aadhaar system, and the entire flow is encrypted end-to-end.
Amour is free to download on both iOS and Android, and the core dating experience is available at no cost. Free users can create a profile, complete Aadhaar verification, browse and discover profiles, send up to 5 likes per day, match, message, and make video and voice calls. For users who want more, Amour offers optional premium tiers — Amour Plus and Amour Premium — which unlock features like unlimited likes, enhanced recommendations, priority matching, and the ability to see everyone who liked your profile. The core experience of verified dating, messaging, and video calls will always remain free.
Yes, data security is a top priority at Amour. All data is encrypted both in storage and during transmission. Aadhaar data is used only for one-time identity verification and is never stored on our servers. We comply with India's Digital Personal Data Protection Act 2023 (DPDP Act), the Information Technology Act 2000, and SPDI Rules. We never sell your personal data to third parties. You have full control over your data with 20 notification types, per-channel controls (push, email, SMS), and the ability to delete your account and all associated data at any time. Our privacy policy details every data point we collect and how it is used.
You can report a user from two places: from their profile in the discovery feed, or from within a chat conversation. Tap the three-dot menu icon and select "Report". Choose a report reason from the available categories, add optional details about the situation, and submit. All reports are completely confidential — the reported user is never notified who filed the report. Our Trust & Safety team reviews every report within 24 hours. There is a limit of 5 reports per day to prevent misuse. For urgent safety concerns, you can also email our safety team directly at safety@amour.turtlebyte.in.
A compatibility score is a percentage displayed on every profile card showing how well you match with another user. Amour's scoring engine calculates this by analysing multiple dimensions: your answers to profile prompts, shared interests (from an interests grid covering categories like travel, food, fitness, and entertainment), lifestyle preferences (activity level, planning style, social style), and values alignment. The higher the percentage, the more aligned you are with that person. This helps you invest your time in connections that are most likely to be meaningful, rather than swiping blindly through hundreds of profiles.
A Super Like on Amour is more intentional than a regular like. Instead of simply swiping right on someone's entire profile, a Super Like lets you highlight a specific photo, a specific prompt answer, or a specific interest that caught your eye. You can also add a personal comment explaining what you liked about it. When the recipient sees your Super Like, they see exactly which part of their profile resonated with you and your personal message. This creates a much stronger first impression than a generic like and typically leads to better conversations from the very first message.
To delete your Amour account, open the app and go to Settings. Scroll to the bottom and tap "Delete Account". You will be asked to confirm your decision. Once confirmed, your account enters a deletion process and all your personal data — including your profile, photos, messages, matches, and any verification records — will be permanently removed. Your personal information is anonymised and scrubbed from our systems. If you have any questions or need assistance with account deletion, you can contact support@amour.turtlebyte.in. Please note that account deletion is permanent and your data cannot be recovered once the process is complete.
Amour is fundamentally different because verification is not an optional add-on — it is woven into every feature. While other apps allow anyone to create a profile with minimal checks, Amour integrates Aadhaar biometric verification directly into the experience. This means every verified user is backed by a real, government-confirmed identity. Free users can send up to 5 likes per day, with optional premium tiers for unlimited likes and enhanced features. Additionally, Amour features AI photo moderation powered by AWS Rekognition that reviews every upload before it goes live, compatibility scoring based on questionnaire answers and shared interests, section-specific likes with personal comments, and built-in video calls so you never need to share your phone number.
Safety is the foundation of every feature on Amour, and we have designed multiple layers of protection with women's safety specifically in mind. Every profile can be verified through Aadhaar, so you always know who you are talking to. Our AI photo moderation system reviews every uploaded photo for policy violations before it goes live. You can block any user instantly from their profile or chat — blocking is silent and immediate. All reports are confidential and reviewed by our Trust & Safety team within 24 hours. Built-in video and voice calls mean you never need to share your personal phone number. If you ever feel unsafe, you can reach our safety team directly at safety@amour.turtlebyte.in.
Amour takes Aadhaar data protection extremely seriously. When you verify your identity, your Aadhaar number and the OTP are used in a single verification transaction. After verification is complete, we store only the verification status (verified or not verified) — your actual Aadhaar number is never stored on our servers. The verification process uses encrypted channels compliant with India's Digital Personal Data Protection Act 2023 and the Information Technology Act 2000. We do not share verification data with any third parties. You can review our complete data handling practices in our Privacy Policy, and our Grievance Officer is available for any data-related concerns.
Yes, you can create an Amour account and use the app without Aadhaar verification, but with some limitations. Unverified users can browse profiles, view compatibility scores, and send up to 5 likes per day on the free tier. Verification unlocks the purple shield badge visible across your profile, which signals trust to other users. You can verify at any time from your profile settings. Your match can also request that you verify by tapping a single button in the chat. We strongly encourage all users to verify — it is free, takes under a minute, and significantly improves your experience and match quality on the platform.